What should I do when I receive my order?
When you receive your order, put your panties over your underwear to check the size.
If you realize that size is not suitable, we invite you to initiate a return request.
What products can I exchange?
- Products in their original pouch, that have never been worn or washed.
- Products that have been purchased on Mme L’Ovary’s website.
- The following products are on final sale and therefore not exchangeable or refundable: menstrual cup, herbal tea, washing capsule, intimate soap, orgasmic soap, gift cards.
In the case of a purchase made in-store, the reseller’s return policy applies.
In the case of returned products damaged, worn or washed, Mme L’Ovary does not guarantee the exchange and fees may apply.
How many days can I request an exchange?
Exchanges can be requested up to 60 days after the order has been received. We accept one exchange per order.
How long does the exchange take?
Once we have received your return, we verify it. We then send you the new order. For a better follow-up, you will be notified by email every step of the way.
Is the exchange free?
- Canada: The exchanges are free and the postage is covered by Mme L’Ovary.
- International: The shipping costs for an exchange are your responsibility.
- In the case of returned products damaged, worn or washed, Mme L’Ovary does not guarantee the exchange and fees may apply.
For a refund request, the delivery costs are non-refundable and can be charged to you.